DVD Troubleshooting Information
Player will not work Reset the DVD player by unplugging the ac power cord for a few minutes and then plug it back in the socket. This will reboot the unit.
Disc will not play
1 Insert a disc with the label side facing up.
2 Check the type of disc that you are using. Some units will only play DVD video discs, video CDs, or audio CDs.
3 If the disc is a DTS music CD, it will require a DTS decoder. If you have a DTS receiver hooked up to the DVD player and you still get no sound, make sure the Trusurround option is turned OFF.
No power to unit
Make sure both ends of the power cord are plugged in. Also, make sure that you have ac power at the wall socket.
The DVD unit will start to play and then stops
1 The disc may be dirty. Clean the disc or try another one.
2 Condensation has formed inside the player. Allow some time for it to dry out.
No picture
1 Turn the TV set to the correct channel.
2 Make sure the TV receiver is turned on.
3 Check and make sure all equipment is connected properly.
No sound or distorted sound
1 Make sure the DVD player is connected properly. Check that all cables are inserted properly into the correct jacks.
2 You may need to readjust the digital output setting. Check the service manual for this adjustment.
3 Make sure your TV set is tuned to the correct input channel.
4 Remember, sound is muted during still, frame advance, or slow motion play modes.
5 If you have connected an audio receiver to your DVD player, make sure you chose the
correct input setting on the receiver.
6 If the disc is a DTS music CD, it requires a DTS decoder. If you have a DTS receiver hooked up to your DVD player and you are still not receiving sound, check and see if the Trusurround option is turned OFF.
7 If you are not using a stereo TV receiver for your sound source, turn OFF the Trusurround option.
Remote control will not operate
1 If you are using a universal remote, you may be in the wrong mode. To operate the DVD player, press DVD on the remote before you press any other buttons. If you want to operate the TV set, press the TV button first, etc.
2 Batteries may be weak. Replace with new ones.
3 Operate the remote control no more than 20 feet from the device to be controlled.
4 Remove any obstacles between the remote and the DVD player or other components. If your DVD player is in an entertainment cabinet, and it has glass doors, they may be keeping the LED from the remote reaching the TV set or DVD. Open the doors.
5 The remote control may need to be reset. To do this, remove the batteries, and hold down one or more buttons for about 1 minute to drain voltage from the microprocessor inside the remote unit to reset it. Re install the batteries and try the remote operation again.
Cannot advance through first part of a movie You cannot advance through the opening movie credits and warning information because the disc is programmed to prohibit such advancing action.
The Ø icon appears on screen The feature or action cannot be completed at this time because:
1 The disc’s software restricts it.
2 The disc’s software does not support the features, angles, etc.
3 The feature is not available at this time.
4 You have requested a title or chapter number that is out of range. The DVD picture is distorted
1 Has the DVD been correctly connected to your TV set?
2 Have you connected the VCR to your DVD player? If so, disconnect it.
3 The DVD disc may be damaged. Install a known good disc.
Picture is distorted during forward and reverse scan This is a normal occurrence during scanning.
A screen saver icon appears on the TV screen Most DVD players are equipped with a screen saver that appears on the TV screen after your player has been idle for several minutes. There are a few ways to make the screen saver disappear from the screen and return to the player’s main menu. For example, press stop or go back buttons on the remote unit.
Subtitle and/or audio language selection The subtitle or audio language is not the one selected from the initial setting. If the subtitle and/or audio language does not exist on the disc, the initial settings will not be seen or heard. The disc’s priority language is selected instead. Set the subtitle and/or audio language manually through the info display on the DVD player menu.
Player will not work Reset the DVD player by unplugging the ac power cord for a few minutes and then plug it back in the socket. This will reboot the unit.
Disc will not play
1 Insert a disc with the label side facing up.
2 Check the type of disc that you are using. Some units will only play DVD video discs, video CDs, or audio CDs.
3 If the disc is a DTS music CD, it will require a DTS decoder. If you have a DTS receiver hooked up to the DVD player and you still get no sound, make sure the Trusurround option is turned OFF.
No power to unit
Make sure both ends of the power cord are plugged in. Also, make sure that you have ac power at the wall socket.
The DVD unit will start to play and then stops
1 The disc may be dirty. Clean the disc or try another one.
2 Condensation has formed inside the player. Allow some time for it to dry out.
No picture
1 Turn the TV set to the correct channel.
2 Make sure the TV receiver is turned on.
3 Check and make sure all equipment is connected properly.
No sound or distorted sound
1 Make sure the DVD player is connected properly. Check that all cables are inserted properly into the correct jacks.
2 You may need to readjust the digital output setting. Check the service manual for this adjustment.
3 Make sure your TV set is tuned to the correct input channel.
4 Remember, sound is muted during still, frame advance, or slow motion play modes.
5 If you have connected an audio receiver to your DVD player, make sure you chose the
correct input setting on the receiver.
6 If the disc is a DTS music CD, it requires a DTS decoder. If you have a DTS receiver hooked up to your DVD player and you are still not receiving sound, check and see if the Trusurround option is turned OFF.
7 If you are not using a stereo TV receiver for your sound source, turn OFF the Trusurround option.
Remote control will not operate
1 If you are using a universal remote, you may be in the wrong mode. To operate the DVD player, press DVD on the remote before you press any other buttons. If you want to operate the TV set, press the TV button first, etc.
2 Batteries may be weak. Replace with new ones.
3 Operate the remote control no more than 20 feet from the device to be controlled.
4 Remove any obstacles between the remote and the DVD player or other components. If your DVD player is in an entertainment cabinet, and it has glass doors, they may be keeping the LED from the remote reaching the TV set or DVD. Open the doors.
5 The remote control may need to be reset. To do this, remove the batteries, and hold down one or more buttons for about 1 minute to drain voltage from the microprocessor inside the remote unit to reset it. Re install the batteries and try the remote operation again.
Cannot advance through first part of a movie You cannot advance through the opening movie credits and warning information because the disc is programmed to prohibit such advancing action.
The Ø icon appears on screen The feature or action cannot be completed at this time because:
1 The disc’s software restricts it.
2 The disc’s software does not support the features, angles, etc.
3 The feature is not available at this time.
4 You have requested a title or chapter number that is out of range. The DVD picture is distorted
1 Has the DVD been correctly connected to your TV set?
2 Have you connected the VCR to your DVD player? If so, disconnect it.
3 The DVD disc may be damaged. Install a known good disc.
Picture is distorted during forward and reverse scan This is a normal occurrence during scanning.
A screen saver icon appears on the TV screen Most DVD players are equipped with a screen saver that appears on the TV screen after your player has been idle for several minutes. There are a few ways to make the screen saver disappear from the screen and return to the player’s main menu. For example, press stop or go back buttons on the remote unit.
Subtitle and/or audio language selection The subtitle or audio language is not the one selected from the initial setting. If the subtitle and/or audio language does not exist on the disc, the initial settings will not be seen or heard. The disc’s priority language is selected instead. Set the subtitle and/or audio language manually through the info display on the DVD player menu.
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